1. The Story of Mum Mamas Retreats are operated by Story of Mum (SOM)/Pippa and Penny Best. These terms and conditions apply to Story of Mum Mamas' Retreats (to include Sunday Morning Mamas' Retreats, any other Mamas' Retreats we offer, Day Retreats, our ecourses and online programmes, and Mamas' Retreat gift vouchers). These terms and conditions form the agreement between you and SOM. By booking a retreat ticket, you accept these terms and conditions.
2. Story of Mum Mamas’ Retreat
2.1. Participants on a Story of Mum Mamas’ Retreat should be 18 or over.
2.2. An application by you for attendance on a Story of Mum Mamas’ Retreat will be subject to written acceptance by SOM. SOM reserves the right to refuse an application for attendance.
2.3. If you are unable to attend, please us know on firstname.lastname@example.org
2.4. Where your conduct is unacceptable (in SOM's reasonable opinion), we reserve the right to request that you leave the Story of Mum Mamas’ Retreat. No refund of fees will be made.
2.5. SOM will be entitled to change the venue and make minor changes to the timing and content of any Mamas’ Retreat. In the unlikely event we have to replace a tutor, we shall make every effort to ensure the replacement tutor has similar expertise to the one advertised.
3.1. Deposits are non-refundable except as set out under Refunds and Cancellations or where your application to attend a Story of Mum Mamas’ Retreat is not accepted by us.
4. Refunds and cancellation
4.1. You may cancel a Story of Mum Mamas’ Retreat if your notification is received by SOM a minimum of 2 weeks prior to the start of the Story of Mum Mamas’ Retreat. Provided SOM has received your notice of cancellation within this time frame (and acknowledged your notice), SOM will refund any fees received from you less a £20 service charge. Please ensure SOM has acknowledged your notice of cancellation. SOM will not be able to refund you where we did not receive your notice 2 weeks before the start of the Story of Mum Mamas’ Retreat (regardless of when you sent it).
4.2. We will not be able to refund you where you do not attend and do not cancel in line with the above.
4.3. Tickets are not transferable to another date for the same course. We are able to change the name on the ticket if you are unable to attend and choose to have another party attend in your place.
4.4. SOM may cancel any Story of Mum Mamas’ Retreat at any time prior to its commencement. Except as set out in clause 4.5 below, SOM will repay any fees received from you in respect of the relevant Story of Mum Mamas’ Retreat. Please note that SOM will not refund travel costs for cancelled courses.
4.5. There is no entitlement to a refund where SOM is forced to cancel part or all of a Story of Mum Mamas’ Retreat due to reasons beyond our reasonable control. However, refunds may be paid at SOM's discretion.
4.6. We regret we cannot offer refunds where we have to change tutors or venues.
5. Feedback and Complaints
5.1. Story of Mum Mamas’ Retreat are designed to provide an enjoyable and high-quality experience for those attending. At the end of each Story of Mum Mamas’ Retreat, we will offer you the opportunity to provide feedback.
5.2. In the event of a complaint, please make your complaint in writing and sent to Story of Mum, Unit 15029, PO Box 6945, London, England W1A 6US within 7 days of the Story of Mum Mamas’ Retreat ending. We take any complaint seriously and will aim to investigate and respond as quickly as possible and in any event within 28 days.
6.1. Nothing excludes or limits SOM's liability for personal injury or death due to its negligence.
6.2. Please ensure you take care of your personal possessions as SOM cannot accept any liability for them.
6.3. SOM will not be liable for any loss or damage suffered by you resulting from any events which are beyond the reasonable control of SOM.
6.4. Subject to the above, SOM's liability to you is limited to the fees you have actually paid for the relevant Story of Mum Mamas’ Retreat.
8.1. The Contract contains all the terms agreed between you and SOM.
8.2. This agreement shall be governed by and construed in accordance with English law and the parties agree that the English courts shall have exclusive jurisdiction in relation to this agreement.